Effective Date: September 23, 2026
1. Introduction and Company Information
This Privacy Policy explains how North Paw Grooming Ltd. collects, uses, discloses, stores, and protects personal information in the course of providing pet-grooming services and related customer support in Canada.
North Paw Grooming Ltd. is the operator responsible for the handling of personal information described in this Privacy Policy.
Business Address: 2080 Winston Park Drive, Suite 210, Oakville, ON L6H 6R7, Canada
Email: [email protected]
Phone: +1 (905) 845-7924
This Privacy Policy is intended to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy legislation.
2. Data Collection and Processing
North Paw Grooming Ltd. may collect personal information directly from you, from your communications with us, and automatically through our website or digital services.
The personal information we may collect includes:
- Contact information, such as name, address, email address, and telephone number;
- Appointment and service details, including grooming preferences, scheduling information, pet name, breed, age, coat condition, and special handling instructions;
- Payment and billing information, including transaction records and payment confirmations;
- Communications you send to us, including inquiries, feedback, complaints, and service-related messages;
- Information relating to your pet's care that you provide to us, including health-related instructions, behavioural notes, allergies, sensitivities, and vaccination information where necessary for service and safety purposes;
- Technical information, such as IP address, browser type, device information, and website usage data collected through cookies or similar technologies, where applicable.
We collect and process personal information only to the extent necessary for identified purposes and in accordance with applicable law.
3. Purpose of Data Processing
North Paw Grooming Ltd. uses personal information for the following purposes:
- To provide pet-grooming services and related customer support;
- To schedule, confirm, reschedule, and manage appointments;
- To maintain service records and customer profiles;
- To understand and accommodate pet care needs, preferences, and safety requirements;
- To process payments, issue receipts, and manage billing;
- To communicate with customers about services, bookings, policy updates, and administrative matters;
- To respond to inquiries, complaints, and feedback;
- To improve our services, operations, website, and customer experience;
- To comply with legal, regulatory, tax, accounting, and record-keeping obligations;
- To detect, prevent, and address fraud, misuse, security incidents, and other harmful activity;
- To enforce our agreements and protect the rights, property, and safety of North Paw Grooming Ltd., our customers, staff, pets in our care, and others.
4. Legal Basis for Processing
Where required by applicable law, North Paw Grooming Ltd. processes personal information on one or more of the following bases:
- Consent: where you have given us clear permission to process your information for a specific purpose;
- Performance of a contract: where processing is necessary to provide requested services or take steps prior to entering into a service agreement;
- Legal obligation: where processing is necessary to comply with applicable laws and regulations;
- Legitimate interests: where processing is necessary for our legitimate business purposes, provided that such interests are not overridden by your privacy rights and freedoms;
- Protection of vital interests: where processing is necessary to protect the health or safety of a person or animal in urgent circumstances.
We will identify the lawful basis relied upon where required by law and appropriate to the context of the processing activity.
5. Data Sharing and Third Parties
North Paw Grooming Ltd. may share personal information with third parties only as necessary and in accordance with this Privacy Policy.
Third parties may include:
- Payment processors and financial institutions that facilitate transaction processing;
- Booking, scheduling, and customer management providers that help operate our business systems;
- Technology and hosting providers that support our website, email, data storage, and communications;
- Professional advisors such as accountants, auditors, lawyers, and insurers;
- Government authorities, regulators, or law enforcement where disclosure is required or permitted by law;
- Service providers and contractors who assist in operating our business and are bound by confidentiality and data protection obligations.
We do not sell personal information.
Where third parties process personal information on our behalf, they are expected to use appropriate safeguards and only process the information for authorized purposes.
6. Data Transfer to Third Countries
Your personal information may be stored or processed outside your province or outside Canada, including in other countries where our service providers or their subcontractors maintain facilities.
When personal information is transferred outside Canada, it may be subject to the laws of the jurisdiction in which it is located, which may permit access by courts, law enforcement, or national security authorities in that jurisdiction.
North Paw Grooming Ltd. takes reasonable contractual, technical, and organizational measures to protect personal information when it is transferred internationally, but no method of transmission or storage is completely secure.
7. Storage Duration
North Paw Grooming Ltd. retains personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable legal, tax, accounting, insurance, or regulatory requirements.
Retention periods may vary depending on the nature of the information and the purpose of its collection. In general:
- Customer and appointment records are retained for the period necessary to provide services and manage business operations;
- Financial and transaction records are retained for the period required by law and accounting practices;
- Communications and complaint records are retained as needed to respond to inquiries and maintain appropriate business records;
- When information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our retention practices.
8. User Rights
Subject to applicable law, you may have the following rights regarding your personal information held by North Paw Grooming Ltd.:
- Access: the right to request access to the personal information we hold about you;
- Rectification: the right to request correction of inaccurate or incomplete personal information;
- Erasure: the right to request deletion of your personal information, subject to legal and contractual limitations;
- Restriction: the right to request that we limit the processing of your personal information in certain circumstances;
- Data portability: the right to request a copy of certain personal information in a structured, commonly used, and technologically feasible format, where applicable by law;
- Objection: the right to object to certain processing activities, including processing based on legitimate interests, where applicable.
To exercise any of these rights, please contact us using the details provided in the Contact Information section below. We may need to verify your identity before responding to your request.
We will respond to requests in accordance with applicable Canadian privacy laws and within the timeframes required by law.
9. Withdrawal of Consent
Where our processing of personal information is based on your consent, you may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
To withdraw consent, please contact North Paw Grooming Ltd. using the contact details below. Please note that withdrawing consent may affect our ability to provide certain services or communicate with you regarding appointments, billing, or customer support.
10. Right to Complain
If you have concerns about how North Paw Grooming Ltd. handles your personal information, we encourage you to contact us first so we can attempt to resolve the matter.
You may also have the right to file a complaint with the appropriate privacy regulator in Canada, including the Office of the Privacy Commissioner of Canada, or a provincial privacy commissioner where applicable.
We will cooperate with lawful investigations and inquiries by privacy regulators.
11. Data Security
North Paw Grooming Ltd. uses reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
These measures may include:
- Access controls and role-based permissions;
- Secure systems and password protection;
- Reasonable employee confidentiality obligations and training;
- Data minimization and retention controls;
- Monitoring and security practices intended to detect and respond to incidents.
However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.
12. Contact Information
If you have any questions, requests, or concerns regarding this Privacy Policy or our handling of personal information, please contact:
North Paw Grooming Ltd.
2080 Winston Park Drive, Suite 210
Oakville, ON L6H 6R7
Canada
Email: [email protected]
Phone: +1 (905) 845-7924
13. Changes to Privacy Policy
North Paw Grooming Ltd. may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal obligations, or business operations.
When we make material changes, we will update the effective date and, where appropriate, provide notice through our website, by email, or by other reasonable means.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.